Application Support & Managed Services

In today’s fast track IT environment, it is not unusual to believe that about 75-80 % of IT budgets are spent on Application management / maintenance. Legacy systems are the operations and knowledge backbone of client organizations; they are non-negotiable and crucial to business survival. Market research estimates show that more than 70% of corporate data still resides on legacy systems. Hence the successful management of legacy systems to meet evolving business needs is the major challenge today. This can be achieved through a comprehensive application portfolio analysis of existing applications.

Goals of Application Management:

  • One Interface – Avoid to create confusion due to different interfaces;
  • Quality – by ensuring that the level of service meets or exceeds the customer’s expectations;
  • Value – to the customer by ensuring that all Application Management activities are aligned with the customer’s business drivers and priorities to maximise business benefit;
  • Efficiency – and productivity improvements to reduce the cost of support;
  • Flexibility – to changes in business priorities, resource requirements and technical advancements.

Systems Operation Support is in charge of the operation of the systems. It has to:

  • Guarantee and supervise correct configuration of systems in the technological environment
  • Define and develop installation and operation procedures related to components which will be released to production
  • Make production
  • Realize configuration control.

i2i has core competency in IT Application Development and Maintenance services on a Fixed Price based on a committed SLA Model.

i2i’s suite of Application Management Services includes:

  • First and Second Level Application Support
  • Change Management
  • Configuration Management
  • Performance Monitoring and Tuning
  • Enhancements and Related System Development
  • Application Maintenance Services (with tailor made SLA)
  • Legacy Modernization and Transformation and Re-engineering Services
  • Managed Services