Setting KPI and Service Levels

Looking at your organization goals, and support strategy, i2i can help you setting up project functional, performance based KPIs and help you negotiate with external parties so acceptable ones are set. In order to setup the right KPIs, together with i2i will need to identify:

  • Projects core business processes
  • Establish Critical Success Factors
  • Choose the basis of KPIs
  • Set KPIs
  • Track KPIs during and after project completion

Also, for providing extended and enhanced services during Maintenance phases of projects, i2i can build support and operations strategy for your needs and negotiate Service Levels with vendors.