Most of the Operators have to deal with more than one Customer Care systems depending on their customer bases. This is not only hard to manage but also introduces many weaknesses as Operators try to offer similar services to their entire customer base.
Therefore, many Operators consider uniting customer care functionality into a single domain. This type of convergence is considered to be one of the early steps toward achieving so called ‘Full Convergence’.
i2i engineers has a success story in this area at a customer which has more than 20 million subscribers. i2i can help you determine ROI, KPI, design, implement and maintain such a solution.